OLDIES.com Customer Ratings & Reviews

88% Positive
4.5 Rating   35,897 Reviews

5
27,456 Reviews
76% Excellent
4
4,262 Reviews
12% Great
3
1,883 Reviews
5% Average
2
1,034 Reviews
3% Poor
1
1,264 Reviews
4% Bad

Showing 1 Star Reviews Only

Star
3 days ago on Reviews.io
I ordered two cds on Feb 12, at $42.80 plus $8.98 shipping for both. On Feb 21 you sent me a notice that they had been shipped, followed by tracking and delivery notices. But only one cd arrived for which I was charged $30.38. When I called this morning I was told that the other cd was not available; at no time was I told this. I would never have ordered one of two as they form a two-disc collection, as you can plainly see. When I was asked why I was charged full shipping for half an order, I was told $7.98 was standard cost of shipping for a $21 order. When I pointed out that I was charged $8.98, she told me I would be refunded one dollar. She could not explain why the one disc took two weeks to mail. This is how you do business now? I've ordered dozens of discs from Oldies. Never again.
Verified order
Gm G
Star
7 days ago on Reviews.io
Ordered item on the 12th. It didn't ship until the 18th. And it arrived the 21st. I paid an extra $17 for that service. Ridiculous. And I ordered a DVD but a BluRay was sent instead.
Verified order
Juanita H
Star
8 days ago on Reviews.io
I had a horrible experience with Oldies. When I tried to reach out to customer service to cancel my order I was told they couldn't cancel or change orders after they have been placed until the item arrives so you have to take the time to return it. Extremely ridiculous policy. I think they're hoping it won't be worth the time and the customer will become frustrated and give up trying to get a refund. I found a MUCH better deal on the product I ordered on a different site that offered free shipping as well vs Oldies charging almost $8 for media mail which I know for a fact is under $4. Just a bad company. Buyer beware. Look elsewhere.
Verified order
John H
Star
8 days ago on Reviews.io
Awful company. They owe people. Product never ever shipped.
Tammy W
Star
8 days ago on Reviews.io
Do Not place an order. They owe money. You will nott receive your package. Do not waste your $$$$$$$
Tammy W
Star
17 days ago on Reviews.io
Worst store ever! Ordered the wrong blu ray edition because the site didn’t specifically say what I was ordering. The total of my order was $26 but they charged me $31. When I returned the item they took forever to refund me. They finally fully refunded me but I was refunded $26 but not for $31 which I was charged for. Never ordering from oldies again.
Verified order
Joseph R
Star
21 days ago on Reviews.io
I HAVE BEEN A GOOD CUSTOMER FOR MANY YEARS, I ALWAYS PLACE A SUBSTANTIAL ORDER AND HAVE BEEN SATISFIED WITH THEIR SERVICE UP TO NOW. MY LATEST ORDER JUST ARRIVED AND I WAS DISAPPOINTED TO CONFIRM THAT A BLU-RAY DISC WHICH I ORDERED THINKING IT WAS "$1.82" (AS IT WAS LISTED WITH OTHER "CLOSEOUT" DISCS FOR AS LITTLE AS $1.58 ) WAS, IN FACT, $5.98 (THEIR LISTING, STILL THE SAME AS IT WAS 10 DAYS AGO WHEN I ORDERED, SAYS "-1.82" AND "111% OFF"!). I WAS IN A HURRY WHEN I PLACED THE ORDER, SO DID NOT NOTICE THE ERRORS (I'M ALSO 75 YEARS OLD AND REALLY COULDN'T SEE THE TINY MINUS SIGN IN THE ORIGINAL AD ON MY SMALL COMPUTER SCREEN). I CALLED AFTER OPENING THE SHIPPING BOX TO SEE IF "CUSTOMER SERVICE" WOULD, AS A GOOD WILL GESTURE (FOR MY LOYALTY) REFUND THE ABOUT $4.00 DIFFERENCE CAUSED BY THEIR LARGE MISTAKE AND MY SMALL ONE. NO SUCH LUCK. I WAS TOLD TO RETURN THE DISC (AT MY EXPENSE) IF I WANTED A REFUND. THE MAN I SPOKE TO JUST ARGUED WITH ME AND DIDN'T EVEN OFFER AN APOLOGY FOR THEIR ERROR. WHAT KIND OF "SERVICE" IS THAT? THEIR KINDNESS IN THIS SITUATION WOULD HAVE GONE A LONG WAY TO HAVING ME CONTINUE TO BUY FROM THEM (ALMOST EVERY DAY I GET E-MAILS AND/OR CATALOGES URGING ME TO BUY MORE...). I AM NOW SO ANGRY AT HIS ATTITUDE, I MAY NEVER PURCHASE ANYTHING FROM THEM AGAIN! (JUST TO BE CLEAR, I AM A SERIOUS MOVIE COLLECTOR WHO HAS BOUGHT THOUSANDS OF DVDS FROM MANY SOURCES, INCLUDING FOREIGN DEALERS AND I HAVE NEVER BEEN SO BADLY TREATED...IS LOSING MY BUSINESS AND THAT OF ANYONE I MIGHT TELL WORTH $4???).
Verified order
Lawr S
Star
22 days ago on Reviews.io
Emailed them constantly within a minute of checking out to cancel my order. They never responded and sent the item anyway. Terrible service.
Verified order
Kevin G
Star
27 days ago on Reviews.io
Been a customer for years and never had problem. This last order they left out one of the DVDs I ordered. There customer service is awful. They claimed they shipped the DVD and owed me nothing. Do not trust these people. I will never order from them again.
Verified order
Mark D
Star
29 days ago on Reviews.io
You'll be better off buying from a reputable retailer than from oldies. I was sent the wrong merchandise. I have screenshot of the order with the original description of the item I bought from them. I then used their online help to ask them to send me the correct merchandise. However instead of offering to correct their mistake, they proceeded to change my order to match the description of the merchandise they sent me. And BTW I also have a screenshot shot of the order modified.
Verified order
R S
Star
a month ago on Reviews.io
I contacted Oldies.com 3 times about a problem I had with my order. They have not responded. I would not recommend doing business with them.
Anonymous
Star
a month ago on Reviews.io
I received the wrong product and customer service has not responded to my inquiry. Big disappointment considering this was a gift for my mom’s retirement party.
Verified order
Lori B
Star
a month ago on Reviews.io
I thought I was getting a DVD and instead it is a 33 record which is worthless to me.
Response: Hello, Judith! We don't understand why we deserved a 1-star on this one! The item that you purchased was clearly labeled as a Vinyl LP record, so that's what we shipped you. No problem, we understand mistakes happen... simply return the item to us in unopened condition within 30 days of receipt and we'll be more than happy to refund your purchase price. Best regards, CUSTOMER SERVICE DEPT OLDIES.com
Verified order
OLDIES.com Replied
Judith L
Star
a month ago on Reviews.io
Sent me a blank disc with no reason why
Verified order
Herbert S
Star
a month ago on Reviews.io
Shipping is horrible,you order something and it takes two weeks before it ships. That’s crazy, I’m going to look for a different site.
Verified order
Shawn K
Star
a month ago on Reviews.io
Oldies.com canceled my order for no reason. I called them 3 times before they did that. I do not think I will be ordering again. That was not good business practice.
Verified order
Roxanne S
Star
a month ago on Reviews.io
The title Hip Hop Hits that arrived was a different version than the one on the website. When i called to ask what my options were, the first person who answered the phone was very nice and helpful, but i could hear another woman in the background yelling that "he got what he ordered" without understanding my problem. She was so nasty, that i actually posted on my IG that people should avoid shopping here so others dont get screwed over. To make matters worse, her only idea was for me to mail the CD back (at my own expense) to get a refund. The money is not the issue but the principal of the issue is what has me angry. While we were discussing the options, she cut me off because i interrupted her and said I was speaking over her, even though i remained calm the whole time. I hope you have recorded your customer service calls so you can hear just how disrespectful and nasty this woman was. It is also of note that the CD that arrived doesnt just fail to match the cover image on the website, but also has a different sku and record label than the bad one that arrived in its place. Shameful and as a serious music collector who is in many circles with like minded individuals, I will go out of my way to dissuade people from shopping here
Verified order
Josh W
a month ago on Trustpilot.com
I ordered a CD from the site which was a first pressing (had the correct codes and label and cover on the site) but when the cd arrived it was the second pressing without the same info listed on the site. When I called to complain, the woman who answered was very helpful but her manager was a nasty, disrespectful lady who blamed me for buying the cd and not knowing that the site was wrong (there are no warnings as to potential issues) and when I complained she told me I got what I ordered and that if I wanted a refund, I would have to return the cd at my own expense. She said that they get images and info from distributors and wouldn’t accept that the store made a mistake
Josh Weiser
Star
a month ago on Reviews.io
I was going to give these cds as a gifts but when I went to take the stickers off it tore the plastic and one of the cds had the lower right hand corner of the case completely crushed.
Verified order
Customer
Star
a month ago on Reviews.io
I ordered a couple of items from OLDIES.com, but only received half of my order. According to my account history, all items should have been shipped at the same time. When I called customer service, I was told to call back the next day and ask for "Bernie" If I'm calling regarding a missing item that I paid for, and I'm told to call back the next day and ask for someone else, I can't say I'm too optimistic about getting my issue with a missing item sorted.
Verified order
Ryan L
Star
a month ago on Reviews.io
Ordered 3 CD's: One (which they said they had 2 copies of, and which was my original reason the buy from Oldies.Com) wasn't shipped for unstated reasons, although I did get to pay for it; one had a drill hole through the back insert and a broken jewel case; one just had a broken jewel case.
Verified order
Jeff C
Star
a month ago on Reviews.io
Why Why Why Why did my package contain advertisements for all these other completely unrelated products? Never ordering again.
Verified order
Philip W
Star
a month ago on Reviews.io
Haven't received my order that was placed on December 16th.
Anonymous
a month ago on Trustpilot.com
They advertise "ships in 1-3 days". Even though it CLEARLY still said "1-3" they tried to tell me it was really "3-5 days". Well, it's now been several WEEKS. STILL hasn't gotten past "being processed" stage. Customer service is nonexistant. Asked for refund. Ignored every email since including one stating i was filing fraud claim thru Paypal. AVOID AVOID AVOID.
R. Hunter
Star
a month ago on Reviews.io
Price is good, service is good but I have been trying to stop the mails for weeks. Some days I have gotten two or more, even after I have asked tem to stop. I'm still getting several print ones in the mail per week. I've reached to point where I don't open any emails from them and I throw the print editions directly into my re cycle bin.
Verified order
Jon F
Star
a month ago on Reviews.io
Shipping time and receiving is too long. When I questioned the time they were rude. Would not buy from again.
Verified order
Daniel S
a month ago on Trustpilot.com
do not order from this website!! shipping takes forever and the customer service is not helpful at all. when I first oder it say shipping will take 5 days at most and then 5 days in it change on the website to 8. when I emailed them to see where my package was at they were passive aggressive and not helpful at all. do not recommend order, save your money and time and order somewhere else
Darlene Peralta
Star
a month ago on Reviews.io
Mug arrived with handle broken. Poorly packed for shipping to us.
Verified order
Sally F
Star
a month ago on Reviews.io
No communication when your order is out of stock... Quick to take your money, but VERY slow to return it. I'll go to EBay from now on.
Beth M
Star
2 months ago on Reviews.io
This service is extremely slow. After three weeks of not even a ship notice, I sent three emails and got ZERO responses. I am still waiting and no one has gotten back to me. Worst part - I already paid. I would not recommend this even tho their selection is good - I can’t trust that they even truly have what they show they offer.
Verified order
Angela S
Star
2 months ago on Reviews.io
There was no communication until I opened a PayPal dispute so I wouldn’t do business with them again
Verified order
Sandra A
Star
2 months ago on Reviews.io
Took two weeks to ship. Missed Christmas delivery...
Verified order
Erik B
Star
2 months ago on Reviews.io
Took to long to arrive. I accidentally ordered 2 sets of dvd because I thought my first order didn’t take because I never received an email stating it had been ordered.
Verified order
Anthony R
Star
2 months ago on Reviews.io
Placed my order Dec 12 to get in time for Christmas. Just received email order shipped 12/23. Now the gifts I ordered for 4 people won’t be here for Christmas. I would have paid extra to expedite shipping but website said 2-8 days shipping so I thought they would arrive before Christmas.
Verified order
Anonymous
Star
2 months ago on Reviews.io
Placed order as a guest with correct address (did not remember account info). They never emailed me to acknowledge order, then found they linked my 'guest' order to my old Oldies account with an incorrect address. Let them know, they basically said 'tough, not our problem'. Last order, hope the place they sent my +$30 order to enjoy the DVD's.
Verified order
James D
Star
2 months ago on Reviews.io
Movie was scratched and froze constantly.
Verified order
David L
Star
2 months ago on Reviews.io
I ordered a copy of "Funkadelic" from you. While I did receive the album, I was under the impression it was on special printed vinyl. I opened it, and it said "special blue vinyl" copy, again, not the color I was told in the description of said product that I was receiving. I opened it up. It was just regular vinyl print. I will not be shopping with you again due to misleading information. Try and change my mind. I'm a collector, and I spend a lot of money on records. You lost a future customer due to negligence.
Verified order
Kirschner
Star
2 months ago on Reviews.io
Your ad led me to believe that i was getting c d’s. I realized that about 6 hours later. I tried to cancel. You would not let me do that. Too expensive to be sending back. End up keeping the record. Have to buy a record player.
Verified order
Pat M
Star
2 months ago on Reviews.io
Oldies Impeachmints are TINY, TINY, TINY, little containers (only 1.5”W & 0.3”H).... NOT AT ALL SIMILAR to the size implied on their website. PUT ON YOUR GLASSES if you want to read the microscopic wording on the container, or better, DON’T WASTE YOUR TIME (took 12-days to deliver of which I had to pay shipping), and DON’T WASTE YOUR MONEY (ridiculous price for such a minuscule return!!!)!!!!!
Verified order
Customer
Star
2 months ago on Reviews.io
I've never used Oldies before and never will again. I purchased a CD that was supposed to be a very special Christmas present. When I order there were 9 left. It said delivery within 3 business days. I have called several times and yesterday they told me it's out of stock. No Communication- no CD- and no CARE that I was counting on it before Christmas based on the advertising. Now I have to spend more than I can to find something else. Unfair because they oversold but advertised as in stock and fast shipping. Will never use again and will not refer. Horrible customer service. Thanks for taking my Christmas money Oldies!
Kristie M


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To place an order or for customer service, call toll-free 1-800-336-4627 or outside the United States, call 1-610-649-7565
Open Monday-Friday: 8:30am-10pm, Saturday: 10am-9pm, Sunday: 11am-8pm (Eastern Time)
Se habla Español! Spanish-speaking representatives available, Monday-Friday: 9am-4pm (Eastern Time)